Mable

Care Coordination Platform for Aged Care & Disability Support

We built Mable, a digital care coordination platform that connects care seekers with independent support workers. This innovative technology makes the process of delivering care much easier and more flexible for all parties involved.

Challenges

The care services provider partnered with our software development company to improve care coordination and enhance service delivery across its growing network of clients and support workers.

The primary challenges focused on:

- Difficulty matching clients with suitable support workers
- Manual scheduling processes created administrative bottlenecks
- The lack of visibility into the process of delivering care and the quality of services provided
- Communication problems among clients, families, and care providers.
- Increased demand created additional stress for the care teams

How We Solved Them

We developed a custom care coordination and workforce management platform tailored to the needs of aged care and disability support providers.

Here's what we implemented:

Built an intelligent caregiver matching system based on skills, availability, and location
Developed a scheduling and shift management dashboard for care teams
Enabled secure communication between clients, families, and support workers
Invoicing, payment, and service administration workflows are automated
Reporting and analytics tools implemented to track quality of service and workforce performance.